Misleading information and lack of attendance

I'm disappointed in Nedbank.

I visited their branch in Brakpan central, to open a Gold Savvy bank account after I was informed via a reply to my email inquiry that it was possible to create one bank account and use two cards. One physical card was given to me at the bank, and the other (which was supposed to be my partner's) was to be collected at Springs Mall after receiving an sms for collection.

We waited the whole week for the sms. I then returned to the branch to find out why I haven't received an sms and why the app was no longer indicating that there are two cards available for use but rather one. To my disappointment, I was told the other card was blocked because using two cards for one account is not allowed. With disappointment I went back home and called customer service to confirm if truly one account cant have two cards for use, the agent denied and said two cards were supposed to be handed out to me, so again I reconfirmed by sending an email to customer service, hoping it'll reach a different contact agent to validate the information I had received from the agent I spoke to over the phone. My email has not been rep**** to, which I deem unprofessional.

The information based on one account and the use of two cards is also misleading. One of the cards are blocked but I'm told I'm allowed to use two.

I'm confused and let down...I'm so not happy with Nedbank.