Misleading information.

<p>i did an online application for a credit card, i didnt receive any feedback regarding this card for more than a week after numerous time i was promised to get a call back. i received an e mail statement from nedbank on the 13 March which was to my suprise as i never got feedback. so i call in after 4:30 pm to find out whats going on to ur consultants suprise that noonevhas gotten back to me.. i was told i was approved when asking how much the agent advised me and told me ot was at 14.5% so today 18 March to collect my card i am advised my interested rate is 21% if i was advised 14.5% where is my card with the promised interest rate? i did get a ref number of ********** but to wait more than 5 days for feedback is not on. for a first time customer,my journey with nedbank has been horrific.</p>