MISLEADING, DECEPTIVE MARKETING

I am appalled by the level of marketing which you as a banking institution has stooped too.

I received a text message stating an account was opened in my name and if it is not me I need to contact the ***** department. Today around 12h30 I contacted the ***** department on the contact number provided and a gentleman named Ntobozo answered. He requests my ID number and name and sends me an approval message but he already has my full contact number without me providing it.

Instead of telling me about the *****ulent activity he then starts asking why I don't have products from Nedbank, can he tell me about their products. The moment I said I don't want any nedbank products I want to know about the ***** pertaining to my ID number he says he will give me the info but he wants to tell me about some Nedbank app to download. When I started to get irritated and said I don't want anything from Nedbank just to find out what *****ulent activities are going on he said he will transfer me to *****. I then informed him this is ********* marketing by stating ***** but then it's actually a marketing campaign. I put the phone down and he contacted me from Nedbank Kroonstat 3 times to say I can lay a complaint but he will transfer me to *****.

Nedbank this is extremely unprofessional, misleading, deceptive and an ********* way to conduct business. I personally have been negatively affected by this as a potential *****ulent account could be opened in my name so my work day has been wasted stressing about this.