Misleading and poor service

Hi there

I have an issue that frustrates me. I had a loan dated from October 2024 which was R22 000. In April I called again requesting for another R7000 "personal loan" I did ask if is was possible to loan on top of the existing loan The answer was yes.

I wentnon with the process, to my suprise when i check my contract the payment went fron 1400 to 2100 monthly which was alarming, i received communication frim capfin informing me that they received money to my account, they will send it back to my capitec account since i dont have any outstanding balance.

It appears that nedbank did a loan Consolation without my concern. They paid capfin while i was not owing them anymore.

I made many calls to cancel the Consolation as i didnt initially request for it. I sent back the money that was paid to capfin to nedbank. And i was advice that you guys paid my previous loan with you as Consolation ,pay capfin R5600and gave me the R7000 amount

From November 2024 - March 2025 I've paid about R7500 but only 2k coverd my 2024 loan the rest went to interest, services and Consolation application.

Now my issue is I've requested new contract with the correct monthly installment since I've returned the R5600 back to you. No one is coming through i don't understand why do I need to pay the same amount while I've paid back the money you paid capfin.

I've been making calls sending emails no one is able to help I'm so annoyed and thus will lead me yo report the issue to ombudsman because I'm being taken for a ride here, your service us cold.

The last person who assisted is Masondo Xoli, I kept on sending emails she doesn't respond.