Misleading advertising leaving customer empty handed!!!!!

I'm very disappointed in the way Nedbank handled my querry

During the week of the 27th of April 2020, I received an SMS stating that if I make use of Apple Pay ( as this was the big launch for apple pay), clients will receive R 100.00 worth of Greenbacks.

I went and made 2 purchases using Apple Pay and expected the incentive to be loaded but its been a month and nothing has happened.

I spoke to Chloe on the 6th of May but she was unsuccessful in solving the matter as she never phoned me back.. I then spoke to Johnson on the 10th of May and he supposedly reported to the manager with reference number ***7 and promised to have feedback within 2 days.. Guess what... No feedback from the manager. I then spoke to Kyle on the 17th of May following up on the query ***7..Guess what.. Nobody attended to the query. I then spoke to Simphiwe on the 25th of May and guess what.. He said the manager never knew about the promotion.. Reference number ***4 He promised to phone me back but guess what... Nobody phoned back.

Absolutely disgusted about the service received from Nedbank. Does not honor marketing material and only interested in getting clients to register for services.