Misleading

<p>My husband had to open an account a few years back to have his salary deposited. Recently he has been retrenched and had to go into the bank to confirm bank details for Department of Labour, the consultant asked him if he wanted a card, him thinking its just a renewal card so he agreed. She only took copies of his ID and no forms were filled in or signed. A few weeks later he received a message to collect his credit card, he mentioned to me that is not what the consultant told him so we ignored it. My understanding is if the card is not collected it is sent back to head office and is automatically cancelled. Today he receives a message stating his available balance and R165 owing. He went to the bank to cancel and enquire and they told him that he must pay the R165,00 if he wants to cancel. His frustration is he did not sign or receive the card, but had to pay R165,00 for something he did NOT even have or sign for. </p>