Mislead w.r.t. Insurance

On the 1 June 2015 I log a claim with Nedbank insurance policy no:*** I was told that By Mr Tomo that he will come back to me. On the 5 June 2015 I phone several times whereby the phone were picked up on all occasions but no speak and you can hear people speak to each other on the otherside but no one speaks to me. I phoned again but this time I chose a different ext. I got through to a consultant and she ask my policy no, she then ask me if Mr Tomo told me to get a damage report I said no. No one came back to me, and she told me to get a damage report for the items, and email it to Mr Tomo or fax it .I was then send an sms with the fax no. and email address of which I got a damage report that cost me R200 each for the items.on the 8 June 2015 I emailed the damage reports to Mr Tomo. The 9 June 2015 I phoned Mr Tomo to find out if he received the email of which he rep**** yes, and that he will get back to me by close of business that same day of which he did not. The 10 June I phoned again and I was told that Mr Tomo is busy and that This particular gentle will help me by the name of Patrick of which he told me that the claim is with their superior. And yet no one came back