MISLEAD AND **** TO BY NEDBANK

I have a cheque account, credit card and personal loan with Nedbank credit card and my cheque account were overdrawn. (11/11/'20)I got missed calls from Nedbank eventually they go hold of me, I though the call was to make arrangements for both overdrawn accounts. To my surprised the lady who called me she advised me that I qualify for upgrade R5400 on my credit card she did a quick affordability and she told me that I also qualify for a top up on my loan and I told her Im interested. She transferred me to a lady by the name of Aalia we did the application(54 minutes) it was pre approve of which they were going to settle the existing loan(R13000+) and then pay R100000 into my account. She said to me will get an sms shortly of which I didn't. On the 13/11/ I called Nedbank follow up and they couldn't trace both application, I also made arraignments for overdrawn amount I was put on hold I runout of airtime no callback. Today 14/11 I got a call to arrange for my overdrawn amount and the lady she was also surprised how is it possible to has new application when my account its on a minus, she tried to transfer me to personal loans and I got cut off. I WAS MISLEAD BY NEDBANK MADE BELIEVE I QUALIFIED FOR CREDIT AND I MADE PLANS AND I WAS SUPPOSE TO MOVE OUT AND NOW I CANT SINCE NO ONE CAN TRACE THE CALL. I DEMAND MY ANSWERS MY PLANS ARE RUINED THEY HURT MY FEELINGS AND THEY HAVE TRIGURED MY DEPPRESSION I WAS ALSO GOING TO USE THE FUNDS TO FUND MY BUSINESS. ALL CALL CENTERS HAVE A DIALER YOU PUT A CELL NUMBER ON THE DIALER IT WILL POP UP A TRAIL OF ALL CALLS MADE TO THAT NUMBER WITH EXT AND THE AGENT ID. AND WHEN YOU ACCESS THE ACCOUNT NUMBER YOU MAKE NOTES, THERES ALSO ACCESS HISTORY ON THE SYSTEM OF ALL THE PEOPLE WHO ACCESS THAT ACCOUNT. I NEED THOSE FUNDS TO BE PAID TO ME ASAP AND IM ALSO CONSIDERING OMBUDSMAN THE NUMBER THAT CALLED ME ITS ***