Misinformed Nedbank App chats Agents

Nedbank App Chat Agents need extra training about how their products and services work. On Saturday the 17th of October 2020 at 13:22 I did debit order disputes, funds did not reflect when I enquired an Agent called Annah said the process takes up to 24 hours. Sunday the 18th of October 2020 after 14:00 funds were not in my account, and I had to enquire again, agent called Samantha takes my details then tells me that disputes were not done, they can be done tomorrow, Yet on the App it shows that debit orders were disputed.