Misinformed and terrible service

In November 2014, I called the Nedbank Contact Centre to inquire about bank charges I would incur should I do a certain transaction. I was told that a small nominal fee would be charged. I asked for confirmation if that was the only charge I should be aware of and if there was going to be any other hidden charges. The answer was a clear- NO.<br> One month later, my statement showed a charge of R723<br> <br> After a few phone calls over a two month period, my call recording was eventually retrieved and listened to.My branch manager even she acknowledges that I was not in the wrong, nor was I informed of any other charges relating to my questions to the call center agent.<br> <br> I have now been told to lodge a complaint at the complaints help line. After being pushed from pillar to post and not getting any further progress on this issue, I am now asking WHAT IS NEDBANK HIDING AND HOW CAN THEY TREAT THERE LOYAL CLIENTS THIS WAY? This is clearly bully tactics in hoping I would go away and just accept this exorbitant bank charge, when clearly Nedbank is in the wrong.<br> 3Months, R723 Bank Charge, Inexcusable Customer Service, False Promises, multiple phone calls and endless frustration--I HAVE HAD ENOUGH!