Misappropriation of Funds by Nedbank!

Be Aware! On 31st December there was a glitch with the myMoney app where I transferred funds from my credit card to my current account, however the funds went straight into a negative balance. Nedbank only refunded a portion of the funds back and when I laid a complaint the resolutions manager was extremely unprofessional and unhelpful with no resolution. To a point I resorted to the Ombudsman. Please be aware of transactions and transfers that dont reflect on your statements due to bank error. Then yesterday I get a call from their collections department making the situation more stressful when the funds were initally mine and not borrowed or overdrafted from Nedbank to begin with. I do not feel Nedbank is the same anymore and I am losing trust with my finances at this institution. As well as the professionalism of the people meant to help. I will not allow my hard earned money to be misappropriated. Nedbank do better!