Mis-sold!

I have taken up a keyona bundle account via a call centre in Mt Edgecombe near Siphosethu Road about 2 months ago . A guy told me that I would not have to do anything from my side and my debit orders would me moved in less than a month. Thereafter he said that the welcome team will call me on the date we agreed in order for my debit orders to go off my current account. I then had to wait for 2 weeks after the agreed date for someone to call me and by then she told me that I need to wait a month for my debit orders to be moved. I decided to cancel which I called in cancellations twice and was promised that someone will call to cancel as I was misled into buying their service. I am still waiting for Nedbank to cancel up till now. Their service is pathetic and I hope someone will call me to cancel the Keyona account!