MiGoals and *****

The switch over MiGoals was supposed to be seem less. Received numerous texts and emails, when requested to move over then it will take a few months I was told, there no given time frame. Then I have ***** done on my card, one third of the amount was returned from the merchant but then the remaining funds they since working on. This is the 2nd time ***** has taken place on the cards and the same excuse, they are working on it. If the merchant reversed the first funds why not the second and third?