Migen Naidoo Rude, condescending, Unhelpful

I called needing information on the investment account. The consultant was very unhelpful and rude. He refused to give me his surname. After being persuasive he gave me his surname. After I asked for the number of the branch at The Glen he replies by saying he doesn't have it neither does anyone else. So I stated that in all the vast resources of Nedbank does he mean tell me he cannot get the number, this is where he said I must look on the internet. He eventually gave me the number after letting me hold the line. Now of course this consultant does not seem to understand what Service is. His opening greeting was \how can I make things happen for you today"... Really???? This guy needs some serious help. Still I had no satisfaction. """