MFC's failing customer care system

I have being trying to get the appropriate assistance from MFC with regards to the settlement of my car for the last 3 weeks.

I have picked up that there is no cohesion between the different departments and have been sent from pillar to post and up until now have not received adequate feedback on the matter.

After receiving an acknowledgement email for the proof of settlement from MFC on the 01st/04th/2021 , I followed up a week later on the delivery of the natis documents and was subsequently informed by the call centre agent that I owed a balance in around the amount of R 3000.

I queried the matter on several occasions but was not given substantive feedback as to how the amount increased to around R 3000. I was aware of a debit order that bounced before making payment for the settlement of which I allowed for in addition to my settlement payment. So given the circumstance I advised the call centre agent that interest will in this case be minute and not in the region of R 3000. (Note that this person was supposedly a competent person in the finance department). I also advised that I was willing to pay the interest.

After following up on the matter several times after my earlier engagements I received an acknowledgement email on the 15th of April for the settlement of my account(Note this is the second acknowledgement email from MFC). I subsequently followed up on the delivery of my Natis documents only to be informed that the so called arears of R 3000 still existed. I again asked for substantive clarification on the matter of which was not supp****.

On the 20th/04th/2021 I logged on to my MFC account to obtain a statement of indicated a balance of R 4.46 cent was owed (Note not the R 3000 amount) of which I subsequently paid. I thereafter called the call centre of which an agent stated that MR Aston Greeves was handling my account . I have since tried to call Mr Aston Greeves but have been unsuccessful in my attempts.

I have also sent numerous emails and like with the phone calls I am not winning. The impression I have been given from MFC towards the control of customer accounts, customer feedback, and holistically customer care is concerning and would advise anyone getting a settlement offer to obtain appropriate advise prior to settlement(My opinion).

Note that I also requested the key recordings of phone calls be issued to me but to date have not received them.

Note that the issue is still not resolved.