MFC/NEDBANK terrible service

I took out a dent and scratch cover with Nedbank/MFC and never received my policy document/schedule. When the time to claim came, I'm being sent from pillar to post and finally someone assisted me but could not find a policy under my name. Then she told me to call the underwriter to claim, the underwriter confirmed that I don't have a policy and they need a policy documentation to try and assist.

I called MFC again to request policy documents on 27 June 2024 and they said that they would send them within 3 business days and I am still waiting. I can't claim and nobody is giving me attention, at this point I want to cancel the policy.