MFC Value added Product

<p>Good day. In 2014 Ihave taken out MFC (innovation Group) Tyre and Rim, Powerup Plan as well as Nedbank credit shortfall product. Tyre and Rim as well as Power Up products both expired in 2016. Tyre and rim expired 21 Jan 2016, power up expired 15 May 2016 (i was not informed about the 2 products expiring at all) After having to ask for policy schedules for the added products an gent from MFC/Nedbank (Pat Singh) called me yesterday to inform me that value added products has expired and that the premium for the items where included in my finance of the vehicle so I will continue paying for the expired products... HOW DOES THIS MAKE SENSE???</p> <p>I will not pay for a product that is no longer active and the premiums deducted from my finance should be paid back to me and also be cancelled and removed from my finance.</p> <p>Pat also informed me that I have 2 credit shortfall products on my vehicle. 1 from Renasa which the dealer included when I bought the vehicle and the other credit shortfall is from Nedbank which they never picked up till yesterday.......... NEVER PICKED IT UP IN 3 YEARS?????? I have requested policy schedule from them numerous times before but no assistance. Only now that my patience has run out, they have picked up these errors. i have contacted MFC in February 2017 asking for policy wording which the agent informed me that they can see I have a tyre and rim procut on their system, but failed to mention that it has expired a year ago....</p> <p> </p> <p>Tyre and Rim total Premium for 48months R4093.70 incl VAT but on the documentation received in 2014 they stated R5587.70 being the total incl VAT. difference of R1494. what happens to this money???</p> <p>Till date I have never received any documentation for the Power Up or credit shortfall products, but Nedback is happy to deduct money every month and I have never missed 1 payment.</p> <p>i am not happy with the above and would like someone to sort this out ASAP!!!!</p>