MFC unable to change debit order date twice costing me money

<p>So 28 march i contacted mfc to change a debit order date, again. I spoke to Susan Makgato Collections Consultant, i mailed her my id and detail as to confirm the change of debit order date to the last day of the month. This morning i got debited for the full amount as per the usual on 27th. I then proceded to phone mfc nedbank again to rectify this, after being tranferred 3 times i was informed that Suzan had unfortunately simply made a "note" of changing the debit order. Im sorry a note has never changed anything, this just sad. At this point i ask that they change the debit order date again, which is wil only take effect for the following month, i ask to speak to a manager or some figure of authority who could possibly rectify this, i was placed on hold for 12 min after a 13 min phonecall to changed something ive had asked to change twice two months prior. Needless to say there was no answer. </p>