MFC *******

I am honestly not happy with MFC. In june I renewed my car warranty and agreed to pay that extra monthly fee, now I receive the statement that you took funds from the credit facility without my consent, WHO GAVE YOU THE RIGHT TO ACCESS THE CREDIT FACILITY WITHOUT MY CONCENT. I am going to log a complaint against you. I agree to renew the warranty and I am paying for it monthly, then why did you take funds from the credit fcility? I spoke to your con****ant Lerato Maleko she was very rude and shouting on the phone. You are ripping me off. why did you call me to renew the warranty and make to agree to pay monthly then still continue take the funds from the credit facility?