MFC Restructure Assistance and Feedback

Today I was pushed from Pillar to post trying to get assistance from MFC\ Nedbank but to no avail. I contacted the Call center and spoke to Lucky who said that he was not able to assist me in getting the current vehicle contract restructured and he transferred me to Calvin at the collection department. He also said that he is not able to assist me and I was transferred to back to the call center where I spoke to Florence who tried to assist, but at the end also said that she is not able to assist and that she needs to speak to Lucky as he should have assisted me.

I asked her that I am not going to hold on as I cannot be pushed from pillar to post and that I need someone at MFC to contact me with feedback and response to my request.