CM
Charlotte M

1 reviews | Active since Jul 2011

02 Sept 2016, 10:13

MFC ****py service plan

<p>I bought a car in 2014, financed by Nedbank's MFC, I opted for a servixe plan too. And it was explained to me that the service plan is valid until my vehicle reaches 60 000km mileage or if it turns 3 years in my posession, whichever comes firsr. Everything has has been smooth, only today I got a call from the workshop I took my vehicle in for service of 60 000km, that I am not financed for it, that it lapsed when it rrached 45 000km mileage, this is something new to me, and it definitely is not what was explained to me when I took it. MFC is robbing me.</p>

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Replies (1)
Nedbank
Nedbank's reply02 Sept 2016, 10:26
Official

Dear Charlotte,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team