MFC/Nedlife Assurance

For the past 5 years I have had nothing but excellent service from anything to do with nedbank but it seems as though this has come to an abrupt end. In early December I notified them of a billing query and with regards to my vehicle asset account and nedlife assurance. I am being double debited and I have forwarded my 3 months bank statements to both MFC and nedlife assurance consultants but instead of a resolution I have received another copy of my policy docs and that was it.I have heard nothing and really feel frustrated by this and don't know what to do.