MH
Melanie H

1 reviews | Active since Nov 2017

13 Jul 2019, 11:26

MFC Nedbank keep phoning my land line to speak to a defaulter that I have never heard of.

I have been harrassed by MFC Nedbank for nearly four years on my private land line. A never-ending succession of agents phone asking for a Mr Oberholster who, I presume, has repayment issues. I have repeatedly and patiently told these agents that they have the wrong number. I have asked for my number to be removed from their system every single time. I have been consistently polite and firm but over the past few months have lost patience. I have started asking for the callers' details. So far Dudu, Cecelia and Thuli have promised faithfully to take my number off their system. Instead the calls have increased. Yesterday I had no less than 6! It is quite obvious that none of these agents have any intention of solving this problem. I have never been a client of Nedbank. If this is how they conduct their business I hope that I never have reason to fall into their *********** clutches. I don't know who Mr Oberholster is but he is obviously sitting pretty somewhere, having given his creditors a made-up contact number. Thank god it was just my land line. I hate to think what horrors would have awaited me if Nedbank's band of blood hounds had been let loose on my cell phone number or email.

0
Replies (2)
Nedbank
Nedbank's reply13 Jul 2019, 11:30
Official
Dear Melanie 

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
 

Kind regards
Client Service Support

MH
Melanie H's update13 Jul 2019, 11:56
Reviewer Update
Dear Nedbank - be advised that if you set some machine to dial my number in order to tell me that "there is someone wishing to speak to you" who never picks up their phone, things will go downhill even more rapidly.