*********** MFC - Nedbank

Trying to sell a bakkie, need to obtain settlement figures from MFC. Bakkie is in company name, Director details updated a while ago (last year) with correct email address etc. Settlement figures have been requested before (and received), but due to Westbank's incompetence every month, we had to keep requesting settlement figures. This was not a problem until a week ago. The director requested the settlement figures as he has done in the past, but now they can't give it to him as his email details are not matching that of the system. WHY if he has been receiving the information in the past??? (The Director is mostly in meetings - and don't really have the time to waste .... as he has gone through the process before). He now has to got to go through the whole process of proving who he is (which duly has done last year). I have contacted MFC today to find out when we can receive the information and provided proof of emails to them that the Director has received the information in the past. I do understand that they can't talk to me ----I need the problem resolved, so that the Director do not waste any more precious time. E-mails was sent to CARE email address by the Director, but responses are very poor. Phoned a lady today to try and help and sending all the correspondence .... but no. HOW LONG DO WE ACCEPT THE POOR SERVICE OF THESE COMPANIES??? HOW MUCH TIME MUST WE WASTE FOR PEOPLE TO DO THEIR JOBS. This is like a bad dream or someone playing a prank on you. You are dealing with Senior people and all you do is wasting their time. Shocking service!!!