MFC incompetency

I had a problem with a dealership and MFC was the financers of my vehicle. I contacted MFC and Shawn Filander was dealing with my case. He does not respond to any emails. I escalated the matter to Lynn Viljoen which is a "Senior Account Manager". I emailed them 3 times from Monday and till to date, I have not received any feedback. I even had to call them and still no concrete feedback to show that they are taking the initiative into my complaint against the dealer. I understand that their hands are tied when it comes to dealership matter, but simple updates and responses make a customer happy.

I am so disappointed at the level of service.