MFC in a mess and clients suffer

Nedbank's motor finance division is in a mess and I am finding myself at the receiving end of unfair business practices as a result. The further I dig the worse it gets.

Nedbank needs to sort out the problems and take ownership of the situation. Internal accounting problems should not become the client's headache. Even the email address provided on the website for settlement statements returns mails undelivered. Handing accounts over for collection and then using agents in a call centre to pester clients seems to be the business model in operation.