MFC gives terrible service

<p>i was involved in an accident on the 25th Sept 2016, an ivestigation took place and my car was a right off so my insurance company finalized everything around the 2nd week of October and handed the matter to MFC as i am financed by them. There was a short-fall on the amount paid by my insurance company but fortunately i have a short-fall cover with Regent Insurance.</p> <p>2 weeks ago i contacted MFC to get an update and i was given a telephone number of a lady who is handling my case/claim by the name of Ntombi ********** , i struggled to get hold of her for a few days but later on explained she was on leave. what i did not understand was that my claim was held back just because she was on leave? i spoke to her on 21 Oct 2016 and she said she will submit everything to Regent, i contacted Regent this morning and they explain to me that they haven't received any documents from MFC to this day.</p> <p>I need this to be sorted please as i am struggling everyday, i can't buy a car without this matter being resolved as i am put in the dark and it has been a more than a month now</p>