MFC division- inacurrate information provided & team leaders not getting back to me

Inaccurate information provided by the call centre to me. They are sending my car papers to a company that hasnt paid me for my car yet. The agent claimed I cannot send the papers to my attorney and I am the only person able to sign for it but yesterday a new person- Nombuynselo Senoko, who was too lazy to read the notes her colleagues wrote on my profile and too inefficient to listen to me during the verification process- tells me the papers are going to the correct people and thats not me! Although I thought perhaps I gave her a hard time, if i reflect- she was very insolent during the entire convo. The papers were ready to be despatched yesterday morning. Team leader: George Rossouw meant to get back to me on an urgent query regarding a legal dispute. My attorney called for the team leader who also didnt bother to return her call.

Since end Aug/beginning Sept- during at LEAST 5 telephone calls I have reiterated that there is a legal dispute on this settlement. I have even email Charney Mankolan- very helpful person telephonically- but did not respond to me email which stated all of this in writing.

No assistance or discussion even though multiple people are giving different stories to me and no team leader or manager bothers to call!