MFC Disgusting Service !!!

My Wife is currently on Maternity Leave going back next month on the 1st August 2019 and the current place we are residing the lease was not renewed due the place been sold, therefore, we have to urgently look for a new place, and which will cost us to put up a deposit for a new place, I then called Nedbank MFC last week to make arrangements not to debit for this month due and double debit me for the month of August 2019 due to the fact that it is my bonus month and my wife is also going back to work next month which we will be able to afford the double payment. In accordance to my payment history with MFC almost three years without defaults I actually believed that my current circumstance will qualify me to be assisted, however, my request was just been declined despite providing them with new born baby certificate as a proof to substantiate our current situation. I am in full agreement that Nedbank MFC doesn't care about their clients irrespective of honoring your payments for almost three years without default and they treated me like a trash ! I am extremely disappointed in the service I received and I will ensure that I settle my outstanding account and will never recommend anyone to get finance with MFC !!!!!