MFC different stories

<p>I called in this morning to change my cellphone number as I wanted to log in onto my self service option. The lady who assisted me changed my number, however told me that I have to go to a branch in order to update it and use the self service. Firstly, when you captured my details originally, you captured the incorrect cellphone number. I then called in and emailed and asked it to be rectified which it was and I was able to use the self service option. I did not have to go into a branch so I fail to understand why I should go into a branch now in order for me to use the service. If it could be done the first time round, why can't it be done now? </p>