MFC cons you

<p>I would like to make a complaint against MFC sales department for selling policies under false intentions. I am disgusted in myself for buying policies/car insurances telephonically as I would never do this normally but because this was MFC/Nedbank/Old Mutual I allowed myself to become a victim of telesales due to my love and trust of the company. I have been with Nedbank for many years and on purchasing my car I advised dealership only to use MFC. Due to my loyalty to the brand one would think the brand would look after said person instead of exploiting.</p> <p> </p> <p>I was called and advised that there is a gap cover for my existing warranty plan. I was advised that this would cover what my warranty does not cover. I was told I was covered for a certain amount and if anything breaks I would just need to call and MFC will resolve my issue within the amount I’m covered for. I had an issue with my car and my warranty did not cover it so contacted my gap cover and they advised me that they on cover 30+ things and my issue is not one of them.</p> <p> </p> <p>This misleading of the truth is a sales call center way for agents to boost sales. This I understand but for MFC to mislead a client like this especially one that has been loyal to the brand for so long is highly disappointing. I now also find out the service plan I took out when I got my car might not cover me on when my service is due, which I was told it will “by sales agent from MFC” cover me whenever my service is due after the first 3 months of taking out policy.</p> <p> </p> <p>I am very disappointed in Nedbank group and feel betrayed. Unfortunately I cannot stop everything I have with Nedbank Group right now, which at this moment is what I would really want to do. But I will systematically start changing everything away from Nedbank, that would be my bank, my car, the bond was going to take out with Nedbank, insurances and make sure all friends and family know about this. I am also going to put this on Facebook.</p> <p> </p> <p>So in sending this I am venting but more so officially advising that Nedbank has lost a loyal client.</p>