MFC collections department BAD COMMUNICATION

I am starting to feel like i am not given a choice with regards to the the upliftment/repossession of my vehicle which i still wish to own and pay for.

From the day my car was collected to date i have to basically beg for communication. I understand that i defaulted on payment and i intend on fixing that but i feel it will be too late by the time i have gathered the funds due to the lack of communication.

My first email was sent on the 29th of January when my vehicle was collected by Arton. In my email i asked for a breakdown of the fees i need to pay to have my car released. I only got feedback 7 days after and only after being irate on the phone did i receive feedback

My account was handed over and is being dealt with by an individual from MFC collections named Itumeleng Mokaba. He/She never communicates back on my emails until i have to call MFC and still do not get through to this above mentioned employee.

The pandemic has caused enough heartache and stress for everyone, the last thing i need is bad communication which might result in me never seeing my car again because i don’t know whether my emails are being read or ignored.

Can someone with a heart please get back to me at MFC as i do not want my car to go in Auction.