****mers / bad customer service

I have a personal loan with Nedbank of which is was under legal department, I had lost my job but I made arrangements to make a permanent every month of R500 , I got a new job in September 2025 and I called them in November and asked them to increase the installment amount to R4000 a month starting January 2026 , and money was debited January 2026 as agreed , to my suprise middle of Feb I got a call from debt collection company and was told that Nedbank has handed over my account to them when I asked them why as I had made arrangements and stocked by them they difnt answer me , 24th I made a call to Nedbank asking them why was my account handed over I was told that they made a mistake in December and money wasn’t dedacted R500 and they would fix the issue on their side , fine February 38th money was debited R4000 as agreed again today the collection company called me threatening me that they will hand over the account to the court and that the amount am owing has increased and they haven’t received any communication from Nedbank that the account is still with them …

My contact no is *** ID no *** Thokozile Khulu