DK
Duncan K

1 reviews | Active since Apr 2016

17 May 2016, 13:01

Merchants to the demise of clients??

<p>I'm very unhappy as i went shopping and had enough funds to purchase some items and swiped at various places. I went to Baby boom in Bellaires on the 30 april. I did all the shopping and still had a balance and thought that i was a bit savvy with my spending. On the 4th of May all of a sudden i get a deduction and Honouring fees as I used up the money in the account.I called the call centre at Nedbank and they advised me its a normal thing to Merchant to even bank 30 days later. This is to the demise of the client as its difficult to keep track of all transactions thats why we have technology . I would have prefered that the bank hold the amount out of my account and i can shop without worrying . now i have to worry by doing accounting 101 for evey purchase made to make sure the funds are avaialable should a Lazy Merchant bank a good 30 days later. I feel to protect client The bank should force an immediate deduction or the Merchant forfeits if they come days later.</p> <p>This is not fair to the client and It pre empts me to move to FNB as my mother and wife have moved there and only hear good stories. My patients with Nedbank has worn thin. </p> <p>Now i am in anegative with Honoury fees as a result of poor banking and nonsense technology. Very unhappy.</p>

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Replies (3)
Nedbank
Nedbank's reply17 May 2016, 13:42
Official

Dear Duncan,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

DK
Duncan K's update19 May 2016, 14:44
Reviewer Update
I am pleased to receive feedback and thank you for the gesture however as the points i highlighted in response . Kindly look at how you manage Merchants who bank late as its to the detriment of the client and negates the benefits of swiping
DK
Duncan K's update27 May 2016, 07:23
Reviewer Update
I did advise Nedbank about my personal opinion how it affects us clients and what could be done. However I do appreciate the Call from Pamela Pillay in assisting me and waiving the honouring fees and offering a 15000GB to my profile. You a professional person and you explain clearly and concisely . I thank you Pamela you are an asset to Nedbank and they should do their best to keep you as a true ambassador of the Brand Nedbank