Merchants nightmare

I recently purchased another pocket pos from Nedbank. The product is ideal for my type off business. However the support I received from the merchant desk is non existing. I logged a case with reference number ********** 6 on 6 november. That after I requested a correction on the details of the account information from the consultant on 30 october, spoke to the call centre on 3 November, contacted them again on 6 November , followed up on 13 November and after been put through to a manager that promised that feedback would be provided by someone from the department that deals with this querry by no later than Tuesday 14 November I still havent had any assistance from Nedbank. CONCLUSION...SHOCKING