Merchant No; ***0 Refund

I'm an ex-employee who worked for 31yrs 6months retired November 2022.I hired a Speed point machine[Merchant No;{***0 }for 4yrs paying R588 per month. From August-Sept contribution jumped to R976.85.I called NCCC querying this charges. A lady told me they charge me Sundry fee for R330.71 and don't know why. My NCCC Ref are ;***5, ***2, ***0, ***3.Martin Africa told me to return it to Maponya Mall and gave it to Sonto end of Sept2023.Nedbank continue to charge me R976.85 even after I cancelled till November2023.I requested my refund from last year till today I haven't received it. I reported the matter to Ombudsman last December 2023 .The Nedbank manager Gameeda Fakir worked on my case and eventually advise me that all is well and closed the query with Ombudsman.I have opened another query with the Ombudsman again on the 19thFeb. Vusisizwe Nkosi rep**** with email on the 06Feb 2024 that a refund for R1550.20 has been signed and approved, till today not refunded. I sent emails to Gameeda, Vusisizwe and also to Mike Brown Nedbank CEO, no rep**** even today. I will not rest till I receive my refund. The next move is to go to the Media about the treatment I received from Nedbank. WHAT A BAD SERVICE.