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andre A

1 reviews | Active since Sept 2016

30 Dec 2016, 11:39

Merchant iVeri - after 11 days still no activation

<p>iVeri Merchant disabled my merchant card transactions so I cannot accept credit card payments. I phoned them on 19, 22, 23, and 28 Dec and the same excuse - they will esculate and get their manager to look into it. I hhave asked they call me back with feedback - they could not be bothered! I spoke to Gugu, Kyle, Ternena (or Serena) and Alison. So that is now 11 days and counting. </p>

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Replies (2)
Nedbank
Nedbank's reply30 Dec 2016, 12:19
Official

Dear Andre Shirley

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

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andre A's update30 Dec 2016, 13:50
Reviewer Update

Thank you. It has been resolved.