Memorable for the all wrong reasons

<p>I don't actually bank with Nedbank personally which is a relief after my experience this morning at your Blue Route branch, but I had to pop in for work as my company banks with Nedbank. Well, let me start from the top; </p> <p> </p> <p>* I was very confused with the 1 to 7 teller set up with what looks like 2 ques which is actually apparently 1 after being abruptly told by your floor manager. After I moved to the correct que, 2 other individuals went to the same wrong que I was initially at and skipped the que while your other customers watched.</p> <p> </p> <p>*Your floor manager on duty (+-11:00-11:30) is quite a Sergent major which is not necessarily a bad thing but when it comes to your customer experience and the tone you use with your customers then it becomes negative. A man came in shortly after I moved to the correct que for the tellers and was informed by the manager in front of all your other customers in quite a rude manner that he needs to wait in line like everybody els after enquiring which que he needs to stand in. I think this just needs to be consistent with all customers.</p> <p> </p> <p>* I was then called by the lady at tellers 6 as it was my turn. Within the first 2 minutes she yawned in my face atleast twice and was having a conversation with her friend next to her at teller 7. By now I was extremely irritated and frustrated as I work on appointments and time is money. </p> <p> </p> <p>* To top it off the poor man who was repremaded by the manager apon arrival then got called to teller 7 when my teller at teller 6 walked over to teller 7 and proceedede to put a 'closed' sign up on the glass in his face. This was by far the worst for me personally. </p> <p> </p> <p>Come on Nedbank, this is the kind of service you receive at your local family store but not a leading bank in SA.</p> <p> </p> <p>Unfortunately your bank manager was assisting a client once I was done and I could not wait around to give her feedback on my experience.</p>