ZERO Customer Experience!!

<p>18 December 2018 I requested a settlement letter for my Personal Loan account which took me a total of 7 calls and 5 agents to finally receive via email as the settlement amount is not available telephonically???!! 18 December 2018 I paid the full amount as reflect on the email letter via EFT and emailed proof of payment, until today I am awaiting my paid up letter and confirmation that all credit bureau data has been corrected and updated!!! 20 December 2018 at 10:59 text message: "Your credit profile may be affected due to the stop payment placed on your Nedbank Personal Loan debit order. Please call ********** 117 urgently. Ref: ********** 288201" 21 December 2018 at 12:39 text message: "Your credit profile may be affected due to the stop payment placed on your Nedbank Personal Loan debit order. Please call ********** 117 urgently. Ref: ********** 288201" Follow up emails ( ********** 0 CF Query) sent 18, 21 and 22 December&nbsp; ZERO acknowledgement or response!!! After I settled the account on 18 December 2018 already and forwarded proof of payment still not received any paid update letter or confirmation that all credit bureaus have been update!!! Down right disgusting customer service and experience with ZERO service delivery!! Nedbank is guaranteed that I will never do any future financing with them ever, and should Nedbank approve any of my future applications I will automatically decline!!! You have failed to deliver any service to the customer!!!&nbsp; ZERO resolution to my standard AMEX Platinum or AMEX black request and UNRESOLVED Nedbank Money app for iOS!!!</p>