****med by Nedbank personal loans department

I am so disheartened by the treatment I’ve been getting from Nedbank’s Personal loan department. They handed over my account to CSS and I managed to settle the balance by 16 October 2025. To date, the account is still active and accumulating interest. Why post the 21 working days period is this account still active? It beats me. As if it’s enough of an issue, they fail to provide me with a paid up letter even today. I’ve been calling them and been sent from pillar to post for the whole of last week. I even called CSS, whereby I was told that the account is closed on their side and they have made numerous requests for the paid up letter with nothing coming forth. Presently, the account is sitting at R182 which was R42 last week. How this interest is accumulating, I have no clue. But what I can say is, this bank is either de*****ing people or outright having *********** stuff.