****med

I opened an account with Nedbank 2 years ago. I then realised that I'm not using it but I'm being charged R240 monthly. I requested a downgrade to mygoal account which will cost me R99 per month. I was directed to call the customer service. A consultant there helped me. After a few days I received a platinum card. I went to the branch to ask what is happening. The consultant at Nedbank lakeside convinced me that that's the correct card for mygoals account. Month R250 was debited from my account. Guy didn't downgrade me but upgraded me.