MATTER BE TAKEN OMBUDSMAN NEDBANK **** SERVICE POOR COMMUNICATION

This Bank has a poor service honestly m very angry and so disappointing on them i have a Loan with them i spoke to one of the consultant that was a White guy forgot his name in November 2020He called me and advised me that i skipped a payment for October advised this guy that i never skipped any Debit Order but you guys decided not to debit he checked on the system then he saw that someone stopped the debit order on their side ask him to Activate it and investigate on the matter because i will never pay the money that was stopped by them. Then he said its fine and i also asked him to send me Statements every month so i can see progress but the was nothing then the was double debits on my account which i didn't know what was going on so i use to reverse every month until i decided to change the Bank because i was tired on the Reversal Charges, Then in March this year 2021 the was a lady called Dudu she advised me about this missed payment when i tried to explain to her what was the reason she advised that she was not interested on that what she can say its that my name will be Black listed and he dropped the call the i received another call from a guy called Sfiso he wanted to know why im missing payments i told him i changed the Bank because of the above reasons he advised that he will put notes on the system then asked hm to request statements from Customer Services to be sent to me but nothing has been received im not gonna tolerate Ned bank anymore im taking this matter with my Attorneys and will forward to OMBUDSMAN to assist because they said on my contract im gonna end 2021 September now its 2022 but no statements to see were is my money going to.