Masters at ignoring you

<p>I have recently had the misfortune to have to deal with Nedbank in a matter of cancellation of a life insurance policy that was ceded to Nedbank as security on a mortgage.</p> <p> </p> <p>Since the mortgage was repaid in full more than 5 years ago one would think it would be a simple administrative case. Not with Nedbank.</p> <p> </p> <p>After spending ages on the phone I was eventually told to go into a branch. So I went into the Menlyn Maine branch.</p> <p> </p> <p>After sitting in line literally for more than 2 hours, I was "helped". I was told that the matter would be resolved in 2-3 days, as documents must be sent to some internal division and it is a mere formality. Happy with this I returned. After wards I even received an email from the consultant that the documents have been passed on to this mysterious division with whom clients are not allowed to have any contact with.</p> <p> </p> <p>More than 3 weeks later, after numerous unanswered calls and emails to the consultant who “helped” me, and calls to the customer service that “promised” a call from a branch manager and that “internal” emails were send to branch managers and the consultant (again for some reason the client is not allowed to be copied in) literally nothing happened.</p> <p> <br />My last resort is to send this letter to a news agency every day warning everyone to not do business with Nedbank, as you will regret it sooner or later. Why would you risk you finances being handled by such an unprofessional bank?</p>