MAPONYA MALL SERVICE- HORRIFIC

On saturday the 5th of October i went to Nedbank Maponya Mall branch to replace my card as i have misplaced it , i was told to block the card and a new one will be issued- i blocked it and as i was about to be assisted i was told the SSK machine doesnt issue oins to wait while they reboot the machine, i waited a good 30 min and the consultant came back to inform me that the machine is faulty and only after 30 min of waiting im told there are no cards - i was left there with no explanation or apology. I was told to return monday - i returned on tuesday and still there are no cards. mind you in a pensioner a 75 year old senior citizen, that is on crutches. I have to go up and down using money i dont have to go to a branch only to be told there are no cards, how does such a huge respectable bank operate without stock? is there no stock taking happening , does the manager not care about such things, to add insult to injury i will be charged R150 to replace the cards on top of spending R60 to commute to maponya mall for nothing. THIS IS PATHETIC