Many loan applications pending

I am a first time client at Nedbank and I must say the service from senior level at Central office leaves much to be desired. The consultant assisting me Dineo at Soshanguve Crossing Mall is very nice and she has been trying so hard to calm my patience but now I can't take it any longer. I have app**** for a personal loan on Tuesday 17 Dec 2019. It has been 5 days now without got any response from them and the consultant has done all what is required of her but still at escalation department there is still no movement. My worry is that should I go to another bank it will affect my score. I am stucked because of someone's *********** at the higher level has not done his/her job and I am not the only one many people are still waiting. Why should they centralise loan applications if they competent staff in the branches who are capable to can speedily assist client on the matter. What annoys me worse they are now using my contact to recruit me to take their insurance. They no longer care about the reason for me to come to their bank. It was to request for a loan. Can someone account to client the mediocre that is happening at Nedbank at higher. Its unusual for senior personnel normally that is expected at lower level. Koopman knows about it. What have they done to see to it that client is assist. I will appreciate if Nedbank can respond promptly to my request.

Regards

Kedibone Mahapa ***