1 reviews | Active since Jun 2018
Manual transfer of money
I inherited money from my mother's estate and when I went to the Nedbank Cresta branch to make a payment for a house, I was sent to inquiries and the teller told me that the funds were too large as my account had a sudden jump in funds and they need to investigate where the money came from as it could be **********. I took the proof where the funds came from but he said that my proof could also be ********** - I was made to feel like a ******** and after being in the bank for 2 hours waiting for a consultant as I was not happy with how I had been treated at inquiries I was told I had to go back to the same teller and had to fill out a manual transfer of monies - which I did which was uncomfortable to say the least. After 2 days the money had not been transferred yet ........ so I went back to the branch and was sent to inquiries again and I was told it would take 6 days to verify where the funds came from into my account. WHY........ If the funds have already been cleared and are available in my account, should I have to wait 6 days to verify where the funds have come from and to make a transfer on my account?
Dear Susan
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regards
Client Service Support
Dear Susan
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regards
Client Service Support
