DB
Danie B

1 reviews | Active since May 2011

15 Sept 2017, 07:01

Manipulation for Nedbank

So this is what Nedbank does. On 24 August 2017 they provide me with a loan offer for which I app**** before. Although I was not very happy with the interest rate and the conditions I decided to accept this offer and did so immediately. All the documents were signed and send back (immediately) to the people (Boland Private Finance) that arranged my finance. I was promised on several occasions that the payout will take place any day now and based on this I started with advertising, development of brochures, website design etc for the business that I wanted to start with the money, at a cost of around R35K. I also bought a vehicle for R140K for the business. Following this nothing.... No response to mails no feedback nothing. On 13 September after dragging their feet for three weeks, I get a message that there is a revised loan offer for me to sign (after I accepted the first one), this offer is not at all adequate for what I need to do and are of no value to me. So after I accepted the initial offer, Nedbank decided to dishonour our agreement, then drag their feet for three weeks, chasing me around to submit all kinds of docs such as stamped bank statements etc. And then after three weeks come back to me to tell me that the offer I accepted was withdrawn. I am sorry but this is definitely not ethical and I am still in the process of trying to determine if it is legal. Believe me, this is definitely not the way to do business, handle your clients (have been a Nedbank client for the past 10 years, sorry to say!!) and not the last of this incident. Will take it to court if I have to, to recover my expenses! For now, if this matter is not resolved soon, I will definitely be taking my home loan away form Nedbank.

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Replies (2)
Nedbank
Nedbank's reply15 Sept 2017, 07:48
Official

Dear Danie

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

DB
Danie B's update15 Sept 2017, 10:37
Reviewer Update
My ID Nr ********** 146080. Thank you.