Mall Of Africa- Nedbank Service is Worst during Cash Up Time

I am utterly disgusted by Nedbank Mall of Africa service. This afternoon I spent an hour outside the branch, for absolutely nothing, but inconvenience and treated like a bag of garbage.

There was 2 working ATM’s, and the one started Rebooting whilst I was on the Queue, a very slow moving one. Then all of us, were meant to be Serviced by one ATM, at the peak hour of the mall. The ATM rebooted in a timely manner, meaning no card was inside, just as the next person was about to start their transaction.

Then came my turn whilst there’s still one ATM working.....Then the most bizarre thing happened, whilst am busy with my transaction then the working ATM does the same thing, started rebooting,only difference is that am in the middle of transaction. Since there were still staff inside the branch, a lady behind goes and knock to find out what’s going on, cause there is queue, people want to transact and at this point in time no- ATM is working and even worse my card is is gone.

Shortly after that the other ATM starts working again, which then proves that someone, my gut telling me that this person is at the Branch cause they were busy, coming to look by the window , what is going on, as the lady was still asking them to assist.

The guy that looked like security inside the branch then says I must wait.

1. I waited for a good 30 minutes, with the hope that they will give me the card so that I continue with what lead me there to start with. 2. After all that waiting, they all come out- about 5 staff members, and am told to come the following day as “they” whoever that is,still working at the ATM. 3. I have been banking with these guys through a Corporate Account at work, I am quite aware of what happens when the card gets swallowed by the machine at the Branch.BUT, what I don’t understand in this case, is how the guys at mall of africa wasted my time, and kept passing the door and Looking at me like am some kind of a beggar, Only to be told come tomorrow, after all that time. 4. Why would they “ work on the atm” when there is someone busy with the transaction....cause all the other customers, did not have their cards swallowed, as they were all given a chance to finish transactions before the changeover of the ATM’s(one working, one rebooting). 5. I do not accept that this Just Happened on its own, as it clearly seemed like an something orchestrated and at some point there were machine noises behind the atm. 6. As a customer I really feel disrespected - my time and business not appreciated and taken for granted.

To perform those transactions during peak hours, and to actually reboot/disconnect a machine, whilst someone is busy with a transaction show how much Nedbank values their customer.

If I get no sensible explanation on why would I be treated like this, I will take it as a go ahead on me spreading the word to everyone that cares to Listen.If needs be I will make sure that I help every person I know that banks and saves with Nedbank, to move their business to a better bank. If this is how Nedbank works, as it happened today in Mall of Africa, then It’s a shame and makes it the Worst Service I’ve eve experienced in my banking life.