MALADMINISTRATION

I was not debited in November and then I made a cash payment and was advised in Dec that it was made to my closed loan account and that I was due for a refund and I advised that they must rather transfer it to the active loan account so it doesn’t affect my credit report and I was told it would only take 72hrs.

I follow up after that period and I discover that apparently proof of payment was required which i would not have known about it I had not called as no one decided to contact me about it.

I sent it to the agent I spoke to and still nothing until I got a hold of another agent a few days later who then assisted me and I had to resend the proof of payment.

Now the issue is not only did you not transfer the money to the active loan meaning it looks like I did not pay you refunded me the money against my instructions and you did not even refund me the full amount.

And again you failed to debit me for this month meaning my credit record still appears as though I did not pay my account because of your maladministration.

I am supposed to be recovering from surgery and bonding with my baby but instead I have to chase after Nedbank on this matter.

I demand that you rectify my credit record and also credit my active loan account with the difference in money because I paid and Nedbank failed to allocate the money as advised.

Now my loans are in jeopardy because of your error.

You should be ashamed of yourselves