Making things happen 4 THEM NOT 4 their Customers

I lodged a complaint with Lisha, who then referred my complaint to Olivia Mike. I deposited money into my Nedbank Account on the 21st of March and I received an sms from Nedbank at 9:35am that my account has been credited by R7000. I have a Debit Order from Wesbank going off on my Nedbank account on the 21st. I received a call from Wesbank that the Funds were not provided for the DO. I then went and checked my statement, which shows that the money (R7000) was only available on my account on the 23rd despite of what the sms said about the money being in my account, hence the DO not going through. From the first call (***) it was apparent that Nedbank wants someone to blame for their system malfunctions. When i spoke to Olivia (***), she made it clear from the beginning of our conversation that Nedbank will not take full responsibility for this, even after their Accounts specialist confirmed that the sms confirming the credit balance was indeed sent to me on the 21st at 9:35am. I now have a negative on my credit profile. I'm going to lose out on my Homeloan application with another bank due to this. The grass is not always GREENER on the other side. BEWARE